Responsibility

Description

Leadership

Professional Respect and Credibility:

* Works effectively with dyad partner(s) under the VP AO structure

* Takes a leadership role to "walk the talk" and models goal-oriented, collaborative high performance.

* Leads by example in the areas of communication, strategic planning, workforce engagement, partnering, and goal setting.

* Regarded as a provider with the ability to juggle and effectively and timely address the demands of the complex medical environment such as medical/legal issues, staff concerns, customer demands, performance improvement, workforce engagement, etc.

* Enhances their administration knowledge through educational efforts and involvement in professional association activities.

Clinical Proficiency:

* Maintains their knowledge of major advances in the practice of medicine and within the specialty areas.

* Enhances knowledge through attendance of external conferences, educational seminars and involvement in professional association activities.

Communications:

* Clearly communicates CPMG's and KP's vision, mission, and operating plan with the medical group and care delivery operations at large

Strategic Leadership

Planning/Goal Setting:

* Partners with other senior operational leaders and other Medical Directors to set quality of care targets for KPCO.

* Stays current with industry standards to create/plan/support new programs within the breadth of operations. This involves prioritizing key initiatives and creating accountabilities and buy-in to achieve success.

* Partners and collaborates with the other Medical Directors and regional leaders to surface and develop opportunities for operational efficiencies and innovation within their departments, with other specialty departments and/or primary care.

* Oversees short and long-term delivery system planning in collaboration with District Leaders.

* Seeks and values the perspectives of diverse stakeholders including clinical teams, patients and their communities.

Leadership Development:

* Effectively coaches, mentors, and develops direct reports

* Responsible for creating a leadership pipeline and identifies emerging leaders

* Develops cultural competency and agility in self and others to understand and respond to the different care experiences faced by our diverse patient population.

* Ensures direct reports create a team-based leadership environment with dyad, business management, analytic and other professional staff partners

Strategic Direction

* Lead the development and execution of service line strategies and workplans in accordance with the organizational vision, mission, and operating plan

* Engage in development and creation of policies and standards to meet the service, access, and quality needs of our members and staff.

* Participate in the development of new innovative technology and other improvement opportunities

* Stays current with industry standards to create/plan/support new programs within the breadth of operations. This involves prioritizing key initiatives and creating accountabilities and buy in to achieve success.

Operational Excellence

Operations:

* Supports and drives towards the integration of care delivery across departments, ambulatory care and throughout the continuum of care to reduce "silos" of care in order that we may provide the best quality of care, enhanced care experience and more affordable care.

* Actively builds a culture of health equity by understanding health disparities and creating system level interventions to address them.

* Responsible for ensuring that care teams have operationalized functional accountability for hiring, staff expectations, and performance management.

Quality of Care:

* Partners with the other Medical Directors and leaders in Quality to ensure high quality of care, and links with them to design and strategically plan operational programs and initiatives to continuously improve our quality of care.

Care Experience:

* Accountable with KFHPCO leadership for patient access and overall customer and patient satisfaction with KPCO.

* Responsible for developing exceptional service and ownership culture in all sites,

Finance and Resource Management:

* Jointly accountable with the CPMG Senior Executive Team, KFHPCO leadership, and the CPMG Executive Financial Officer for overall financial performance of the CPMG Region. The Sr. Med Director should oversee and is accountable to hit Outside Medical Services targets. Supports resource stewardship initiatives and the creation of programs in operations to achieve financial success.).

* Works with senior operations leaders to develop, implement, and prioritize resource management strategies in the care delivery system.

Innovation:

* Partners with informatics leadership to leverage our information systems to significantly enhance the practice of medicine of our care teams.

* Engages departments, Medical Directors, and other leaders in the region, to trial, develop and implement new and different ways of delivering care to achieve best quality, enhance care experience and make care more affordable.

* Encourages front line staff to improve care where they work.

* Supports and seeks new technology, new care delivery models, and new products to push/pull us toward market leading performance.

Staff Engagement and Relationship Management

* Provides leadership/liaison for the Medical Group with KFHPCO in (a) staffing and day-to-day operations, and (b) relationship of CPMG to other KP regions and to Program Office.

* Understands the value of diverse and inclusive teams and fosters an inclusive climate by developing teams and practices where people feel respected, supported and connected to a shared sense of purpose.

* Work to create a satisfying and sustainable work environment for clinicians to allow a sense of success in the workplace.

HR Management:

* Partners with the KFHPCO HR Leadership to develop and promote the systems, knowledge base, and leadership development needed to manage and enhance physicians' and clinicians' performance.

* Provides support and advocacy for direct reports and other CPMG leadership to support their efforts in operational change.

Performance Management:

* Holds Medical Directors' and/or Area Medical Directors accountable for leadership/performance.

* Directs and drives difficult physician, clinician and staff performance management issues.

* Completes performance evaluations for Medical Directors, KFHPCO managers, and other direct reports.

* Identifies providers with skills and talents in administration and leadership and mentors them. Works with CPMG HR/CME to enroll and start them into the Leadership Development and Training Curriculum.