Deptford Surgery Center is seeking a Patients Services Rep II for a full-time, 40 hours per week position. The PSR II is an important front line representative for the organization for the patient/family, provider, nursing and other care team members. The PSR II is responsible for greeting and checking in patients for their scheduled procedures. The PSR II performs designated business processes associated with an outpatient visit ensuring that all demographic and financial information is current and accurate.
Greets patients and families at the clinical setting according to Nemours Standards of Behavior.
Establishes and maintains a professional demeanor with compassion and displays an understanding of patient needs.
Verifies patient identity using two patient identifiers (name and date of birth).
Communicates patient readiness with clinical teams
Performs tasks associated with Nemours' outpatient business front desk functions.
Confirm authorization and/or collect referrals for the days' visit. Notify Pre-registration and Authorization Department of visits scheduled the same day, as necessary.
Confirm all patient personal demographic information
Confirm patient identification with two identifiers
Confirm legal guardianship
Confirm referral information for patient visit, if applicable
Prepare, completed and/or collect consents and all other required documents
Scan insurance cards and other important documents
Collect and post co-pays and past due balances
Achieve Registration Accuracy of at least 95%
Create, schedule & post surgical cases in "EPIC OpTime Scheduler"
Schedules MRI procedures in "Front Desk".
Scans/enters MRI orders.
Access physician calendars as appropriate.
Prepares paper chart for next day surgeries/procedures
Schedule follow-up appointments utilizing iGuide to determine participation, if appropriate.
Throughout shift, regularly communicates with clinical staff regarding the status waiting of patients, particularly those who have been waiting for a lengthy period of time..
Communicate with waiting patients/families to ensure they have status updates regarding their child's procedure.
Reconcile payment collections accurately at the end of each shift, as per Cash Collections Policy, and completed End of Day (EOD) Reports including DCRF and LDCRS.
Nemours is committed to improving the health of children. As a non-profit children’s health organization, we consider the health of every child to be a sacred trust. Through family-centered care in our children’s hospitals and clinics in Delaware, New Jersey, Pennsylvania and Florida, as well as world-changing research, education and advocacy, Nemours fulfills the promise of a healthier tomorrow for all children — even those who may never enter our doors. Nemours began more than 70 years ago with the vision of Alfred I. duPont to improve the lives of children and to do whatever it takes to prevent and treat even the most disabling childhood conditions. Today, through our children’s hospitals and health system, we directly care for 250,000 children annually in Delaware Valley and Florida, including families who travel from across the country and world to see our specialists — treating every child as we would our own. We also reach beyond the walls of our hospitals and clinics to be a voice for children on a national and international level, and to lead the way in prevention, intervention, education, and research. Nemours is growing to better serve the children and families in our ca...re. We have 1.1 million square feet of space currently devoted to providing children’s healthcare or under construction, all designed with significant input and advice from our patients and families.