Nemours is seeking a Clinical Operations Director to provide clinical and operations oversight for the Kids Health On Call remote nurse triage team.
This position is responsible for providing leadership, planning, and direction to the operational aspects of the Nemours Children's Health Kids Health On Call team. The Clinical Operations Director partners with the Assistant Vice President of Primary Care, Medical Director, and Senior Director of Ambulatory Nursing in developing strategic, operating, and financial plans to accomplish the mission and goals of the organization. This role is responsible for leading the development, implementation, and monitoring of clinical guidelines, protocols and policies that govern the practice of the ambulatory professional registered nurses that provide remote triage support across the Nemours Children's Health Primary Care Teams. The Clinical Operations Director is responsible for teaching, coaching, and mentoring ambulatory nurse managers and clinical staff, providing opportunities for professional development and developing a culture of leadership.
S/he reports to the Assistant Vice President of Primary Care and Senior Director of Ambulatory Nursing. S/he collaborates and communicates with key members of the Value Based Services Organization, Physician Practice, Hospital, Service Excellence, Risk Management, Quality, Safety, Compliance, Finance, and all other departments. The Clinical Operations Director is responsible to lead the development of programs, services and initiatives that promote and deliver high quality and value-based care, influence our mission around health equity, provide exceptional patient experience, and meet financial targets. S/he drives operational integration of programs by ensuring alignment of communication with key stake holders. The Clinical Operations Director encourages, facilitates, and supports the participation of Nurses in nursing projects, evidenced based practice initiatives, research, scholarship, and organizational activities to attain and maintain excellence in nursing practice. S/he provides leadership, oversight, direction, and mentorship to Kids Health on Call Nurse Managers and associates, and is a key leader in promoting diversity and inclusion in our workforce and for our patients / families.
Supervises the organization, coordination, and direction of remote triage services in across primary care clinics in the Delaware Valley and Florida. Ensures advancement of Nemours' vision, strategies, brand, model of care, quality/safety goals and commitment to patient/family centered care.
Well versed in the ANCC Magnet model and is prepared to lead, innovate and document continued progress for re-designation. Advances understand of ANCC Magnet among ambulatory nurses.
Ensures integration of Continuous Improvement principles and strategies in all operational areas. Promotes concepts of standard work, daily huddles and reliable methods in all locations.
Provides leadership and direction in accordance with organizational and departmental goals. Ensures Shared Governance Model is effective in achieving Associate engagement and evidence-based Nursing practice. Supports and mentors Ambulatory Shared Governance Committees.
Is responsible for participation in departmental and hospital programs for quality assessment and improvement, identifying opportunities to improve services, making recommendations and implementing actions as appropriate and consistent with the goals of the Nemours Foundation and the Delaware Valley and Florida Primary Care Practices. Demonstrates broad knowledge of national pediatric benchmarks for quality outcomes of care and service and effectively executes plans to achieve and surpass benchmarks.
Provides clinical direction in planning for new building sites, remodeling of existing sites and acquisition of external practices. Leads special projects and/or task forces, leads patient and family centered care initiative, and attends committee meetings as assigned by the Operational Vice President, Chief Nurse Executive and Primary Care Administrator. Extends discretionary effort in collaborating with partners from other areas of the Enterprise.
Creates a learning environment for students from nursing, medicine, administration and allied health programs that promote application of relevant theories and principles related to multidisciplinary patient care and service management.
Encourages the development of research ideas and testing research hypotheses in the delivery of care of pediatric patient populations, modifying Nursing practice based on research findings as appropriate and sharing such to optimize the effectiveness and efficiency of pediatric healthcare through publication and presentation at appropriate seminars, meetings, and symposiums.
Demonstrates outstanding stewardship and innovation. Follows cost control standards of the hospital and practice including development and management of budget. Provides ongoing assessment of the revenue cycle and develops remediation plans as needed.
Excellent interpersonal, collaborative and communications skills are required.
Completed or plan for completion of Masters of Science in Nursing or related field required
BSN in Nursing Required
Active Delaware (or compact state), Pennsylvania and Florida Registered Nurse Licensure Required
May be required to obtain additional nursing licenses in states where Nemours conducts business. Certification as Nurse Leader and/or Executive preferred
Minimum of 5 years nursing experience. Upper level Nursing Administration experience preferred. Experience with family centered care preferred.
Demonstrated progressive experience in healthcare management preferred.
Demonstrated experience in the management of people.
Strong financial and operational management background.
Nemours is committed to improving the health of children. As a non-profit children’s health organization, we consider the health of every child to be a sacred trust. Through family-centered care in our children’s hospitals and clinics in Delaware, New Jersey, Pennsylvania and Florida, as well as world-changing research, education and advocacy, Nemours fulfills the promise of a healthier tomorrow for all children — even those who may never enter our doors. Nemours began more than 70 years ago with the vision of Alfred I. duPont to improve the lives of children and to do whatever it takes to prevent and treat even the most disabling childhood conditions. Today, through our children’s hospitals and health system, we directly care for 250,000 children annually in Delaware Valley and Florida, including families who travel from across the country and world to see our specialists — treating every child as we would our own. We also reach beyond the walls of our hospitals and clinics to be a voice for children on a national and international level, and to lead the way in prevention, intervention, education, and research. Nemours is growing to better serve the children and families in our ca...re. We have 1.1 million square feet of space currently devoted to providing children’s healthcare or under construction, all designed with significant input and advice from our patients and families.