Clinical Nurse II - Telephone Triage (MSK Commack)
Memorial Sloan Kettering Cancer Center
Location: Commack, New York
Internal Number: 2021-55528
Outpatient Telephone Triage (MSK Commack)
The Ambulatory Care Nursing Team is expanding the hours of providing telephonic triaging of MSK patients in the home setting. The nurse will assess the severity of the health problem and determine the level of care needed. This may include advising the patient on self-care measures to remain at home or having them seen in one of MSKs Regional Symptom Care Clinics, NYC-based Urgent Care Center, or the Local Emergency Department. The Triage Clinical Nurse will use his/her oncology expertise and critical thinking skills to address the immediate needs of the patient, ensure appropriate next steps are taken, relay proper instructions and document the event in the MSK medical record.
Knowledgeable in a broad range of clinical oncologic diagnoses.
Capable of building strong customer relationships and delivering customer-centric solutions.
Action-oriented and eager to embrace new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Effective at building formal and informal networks inside and outside the organization to further departmental and institutional goals.
Resilient in recovering from setbacks and skilled at finding detours around obstacles.
Skilled with excellent verbal and written communication skills.
Effective at teaching patients and care givers
Passionate about patient advocacy and patient-centered care.
Utilize the nursing process to triage and manage patient symptoms via telephone and other electronic devices.
Collaborate with physician on-call based on clinical assessment and need.
Serve as the clinical expert and nurse consultant to provide guidance, coaching and education to patients and care givers.
Triage and direct patient to the appropriate care site including the Symptom Care Clinic, Urgent Care Center or local Emergency Room.
Facilitate departmental/institutional initiatives and implementation of new workflows and tools to improve care coordination.
Advocate on patients behalf serving as expert problem-solver with and for patients, caregivers, and their care teams to anticipate potential issues, remove obstacles, and ensure expectations are met expeditiously.
Document pertinent clinical information from calls, interactions, and clinical reviews succinctly to ensure clarity and continuity for patients.
New York State RN license
Bachelor of Science degree in Nursing (BSN) required, masters degree (preferred)
Current national nursing certification preferred.
2+ years of clinical nursing experience in Oncology required
Demonstrated exceptional critical thinking skills
Demonstrated self-direction in establishing priorities
Strong organizational and analytical skills
Active listening skills
Proficient computer skills to ensure accurate, timely and complete documentation.
At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes. For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2018. We’re treating cancer, one patient at a time. Join us and make a difference every day.