The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.
The Clinic Operations Site Manager II in collaboration with the Medical Director, oversees the daily operations that support the delivery of safe, efficient and effective care to adult oncology and hematology patients and their families in a hospital-based, community oncology clinic located at UW Medicine Northwest Hospital. The manager plans, organizes and directs the operations by employing multi-disciplinary teams that design, implement and monitor systems and processes that provide the highest quality and safest patient experience.
The manager is a critical thinker who uses theoretical, evidenced-based and experiential knowledge to advance the community oncology practice, formulates and implements strategy and goals for the clinic, and participates in the Quality Improvement program. Acts as a liaison between SCCA and Northwest Hospital service areas to ensure effective and efficient continuity of care for patients receiving oncology care.
The manager is responsible for planning, directing and controlling the services and daily operations of their department/clinics. The manager oversees the administrative functions including day-to-day operations, develop and oversee budget, human resources management, and quality assurance activities. Works collaboratively with providers in medical and radiation oncology.This management position collaborates with medical leaders, peers and colleagues at the Seattle Cancer Care Alliance (SCCA) as well as our partner institutions (Fred Hutch, UW Medical Center and Seattle Children's) to assure the provision of high quality, patient and family-centered care in an environment that facilitates the conduct of clinical research. Work situations in the clinic range from clinical to managerial and require independent decision-making, analysis, policy and program development, problem and issue resolution and leadership skills.
This position reports to the Director of Clincal Business Operations, Community Sites.
With medical staff leaders, is responsible for the organizational, management, operational and administrative activities of the clinics
Provides for Registered Nurses, Radiation Therapy Staff and assistive personnel supervision at the appropriate depth and scope for the patient/population needs
Functions as a clinical role model for all staff including nurses, therapists, dosimetrists, financial counselors, navigators and team coordinators by staying current on clinical and administrative practice issues
Assures a safe environment for clinical staff to care for patients, including provision of appropriate patient care equipment and assuring compliance with procedures
Ensure department is staffed appropriately and supervise staff, including hiring, performance evaluations, ensuring training and development, handling disciplinary action, layoff and termination issues
Provides teaching, coaching and consultation on clinical and administrative issues for staff
Encourages innovative approaches to patient care and financial navigation in collaboration with clinic management team
Support and implements specific customer service, financial goals & objectives and quality initiatives consistent with SCCA’s strategic plan and goals
Prepares and monitors the operating budget. Analyzes financial impact of internal changes and implements clinically sound cost-efficiencies
Ensures customer satisfaction by analyzing customer complaints, concerns and suggestions and providing appropriate follow-through
Ability to manage change effectively
Bachelor’s Degree in Health Care Administration, Business Administration, or related field
3 years operations experience including 2 years supervisory experience in healthcare
Works well with team members toward a common purpose; reinforces the efforts and goals of the work group; supports the team’s decisions regardless of individual viewpoint
Demonstrates good customer relations skills
Demonstrated leadership skills
Proficiency in use of standard office computer software programs, equipment and clinical information systems
Demonstrated management skills to lead staff at various levels including physicians
Excellent interpersonal skills
Sound fiscal management skills including budget preparation, monitoring and management
Excellent skills in critical thinking, problem solving, conflict resolution and ability to make independent decisions
Ability to manage and lead in a busy ambulatory care setting with multiple and competing demands for time and resources
Master’s Degree in Health Care Administration, Business Administration, or related field
Clinical or nursing background preferred.
Possesses working knowledge of financial processes, including budget preparation and asset management
Experience in implementing Lean principles and Continuous Process Improvement Methodology
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The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research, and education.