At VA Puget Sound Health Care System (VAPSHCS), Seattle Division, the incumbent operates as a Health Technician assigned to the Patient Escort Service (PES), a subsection within the Nurse Executive Office (NEO). The primary mission of PES is to provide allied support of patient care functions to active duty, reserve, and Veterans of the United States Armed Forces and allied beneficiaries receiving health care services at VAPSHCS, Seattle Division. Major duties include but are not limited to: Manages dispatch operations (e.g., Checks to make sure digital phone is online and operating properly; takes calls, prioritizes callers requests, delegates transport duties to personnel, checks to make sure dispatch slips are correctly filled out following transports, coordinates work and passes along relevant information to co-workers, etc.) Manages high numbers of calls using multiple rollover lines. Properly utilizes phone's features (e.g., HOLD, TRANSFER, SPEAKER, MUTE, etc.) Correctly writes down caller information, repeats information back to caller to confirm accuracy of information received; writes down caller information and promptly responds to such when moving about the medical center in the performance of duties. Deals calmly and courteously with callers, some of whom may be upset or irate. Questions callers that often provide incomplete information in order to effectively assist them. Transports patients that are ambulatory, on wheelchairs, stretchers, medical beds, or other patient transport equipment. Transports residents to/from The Fisher House. Transports patients that are receiving IV sedations, blood product transfusions, chemotherapy agents, or are on cardiac monitors only when RNs/Physicians accompany such transports. Transports patients to MICU only when RNs/Physicians accompany such transports. Transports chemotherapy substances (i.e., cytotoxic or anti-neoplastic agents) in accordance with agency safety precautions. Obtains signature/initials of receiving nurse/physician at point of hand-off. Assists patients out of their parked vehicles and into wheelchairs (and vice versa) at designated load/unload points at curbside nearest the medical center main entrance. Utilizes Safe Patient Handling (SPH) equipment to perform patient transports, transfers, lift assists, and other clinical maneuvers. Work Schedule: Monday - Friday 0730-1600 Location: Seattle Telework: Not Available. Virtual: This is not a virtual position. Position Description Title/PD#: Health Technician COVID - Patient Escort/Transporter/ 40984-A Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not required. Physical Requirements: The incumbent works long periods (possibly hours) on his/her feet standing, walking, pushing, pulling, bending, lifting and utilizing SPH equipment. When performing dispatch operations, the incumbent sits at a desk (possibly for hours) and answers a phone and writes down caller information at the repetitive rate of about 25 calls per hour. When performing transport duties, the incumbent is able to carry out a minimum of four transports per hour or 30 transports per 8-hour tour of duty. Must have physical control of one's torsos and extremities, as necessary, to execute gross and fine motor movements within normal ranges of motion. Possesses sufficient strength in legs to ambulate while performing manual/motorized transports. Possesses sufficient strength to grip and control movement of equipment for the durations of transports. Must be able to physically walk up and down stairs, as necessary to carry out transports of hand-carried items. Must be able to utilize office equipment. Must be able to read and understand information in printed and electronic format such as that presented in charts, on patient's identification bands, computer screens, phones, communications badges, and other handheld devices as may be employed for use by staff during the performance of duties.
Internal Number: 598170500
About Veterans Affairs, Veterans Health Administration
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.