Minnesota Community Care first incorporated in 1972 as West Side Health Center. Its first year, it was co-located within Neighborhood House, serving 1,900 patients. Today, Minnesota Community Care is the largest federally qualified health center (FQHC) in Minnesota. With an annual operating budget of $30+ million, 400 employees, and over 100,000 square feet of service delivery space, providing primary, specialty, behavioral/mental health, and oral health care, and enabling/supportive services to over 37,000 unduplicated individuals through 140,000 patient encounters annually in the service area (UDS, 2018).
The work of Minnesota Community Care is rooted in health equity and the foundational belief that access to health care is a human right. Its mission is to: strengthen the well-being of our community through health care for all. Few organizations serve so many sectors of the population so sensitively and effectively – improving the health of our region for the benefit of all. We strive to ensure that everyone has access to high quality, affordable health care, to actively engage patients in their own health care, and to respect the traditions of those we serve
POSITION: This role is transformational in nature for a leader willing to challenge the status quo. The CMO will lead efforts to ensure our medical practice is positioned to meet the future needs of our patients, staff, funding partners, and community stakeholders. A successful candidate will have a deep understanding of providing care to historically marginalized communities; will be passionate about addressing social and structural determinants of health, health inequity, and historical trauma; and will be a leader who understands the business of health care, continuous quality improvement, integration of public health and clinical care, and the social justice heritage of community health centers. The position oversees the medical practice of the organization and all medical provider staff. Direct reports include all medical directors and clinical leaders assigned to the Medical Leadership Team. The CMO primarily operates in an ambulatory health care setting, and secondarily at community-based sites. This role requires regular walking and periodically comes into contact with patients who may have contagious illnesses. This is an exempt, full-time position. Normal work hours are 8 am -5 pm Monday-Friday with regular pre-scheduled evening and weekend hours. It is very active and requires standing, walking, bending, and kneeling. The employee may occasionally lift and/or move items over 20 pounds. Travel between sites is required for this position, with regular travel within the seven-county metro area, and periodic statewide and national travel.
JOB DUTIES AND RESPONSIBILITIES: The right CMO thrives in a high-paced, multi-faceted environment and is eager to contribute to a growing and evolving organization. The success of this role is based largely on this person’s ability to effectively manage the operation along the five dimensions noted below. 1. Clinical Strategy & Optimization a. Lead clinical care strategic planning activities; develop goals, models, and initiatives aligned with a quadruple aim; monitor processes (outputs) and impact (outcomes). b. Develop annual visit volume targets across the system by the provider, site, and service line. c. Identify opportunities for clinical improvement and/or expansion at the site and/or service line level; develop plans to act on those opportunities. d. Align people, services, and resources to maximize clinical quality, patient satisfaction, and efficient clinical operations. e. Aid clinical care teams through transitions; model adaptability and nimbleness among staff; champion an adaptive organizational culture that embraces change. f. Drive clinical integration across the system.
2. Staff Recruitment, Retention, and Development a. Recruit all new medical providers; partner with Talent Office to design and implement recruitment and staff development strategies that purposefully build a patient care team that is reflective of communities and special populations served. b. Mentor and develop providers to enhance their clinical care competencies, improve patient experience, meet productivity expectations, and reduce burnout. c. In collaboration with Talent Office, design, and implement an effective system to evaluate, coach, and optimize medical personnel performance. d. Uplift providers and care team staff to perform at their highest abilities; provide high quality, hands-on coaching to medical staff. e. Develop clinical leaders and pathways to clinical leadership equitably.
3. Organizational Leadership a. Champion organization’s vision, mission, and strategic objectives to the clinical workforce. b. Collaborate with executive leaders, medical leaders, and others to facilitate organizational communication, goal setting, and effective decision making. c. Uplift the perspective of the patient in ELT decision-making process. d. Represent the organization’s programs, services, and achievements accurately, positively, and professionally both internally and externally. e. Champion principles of diversity, equity, and inclusion in the workplace culture and workforce composition. f. Center the voice of the patient in your work inside and outside the organization. g. Deliver effective communication in a timely manner to those in the sphere of influence, including direct reports, Medical Leadership, clinical workforce, and clinical partners. h. Partner with policy/advocacy team, including the CEO, to advocate for the marginalized and underserved, and to persuade policymakers to address health inequities.
4. Clinical Quality and Compliance Oversight a. Privilege and credential provider staff. b. Ensure the organization meets or exceeds regulatory requirements established by The U. S. Bureau of Primary Care (BPHC) Health Resources and Human Services Administration (HRSA), The Joint Commission (TJC), Minnesota Department of Health (MDH), Minnesota Department of Human Services (DHS), The Centers for Medicare & Medicaid Services (CMS), and other licensing/accrediting agencies. c. Partner with Quality Office to deploy and support continuous quality improvement initiatives across the clinical system. d. Provide direction and leadership for the organization’s clinical quality, patient safety, and peer review process.
5. Clinical Care Practice (50% FTE) a. As primary care provider, treat a wide range of medical conditions, develop long-term, personal relationships with patients, produce individualized healthcare programs based on patient historical data, and offer continuous support and health management advice. b. Lead by example with high-quality care service delivery during clinical care time.
Masters of Healthcare and/or Business Administration.
10+ years of administrative leadership experience in a multi-site health care system and/or community health center.
Previous experience leading positive financial results in an organization with an annual operating revenue of $20 million or more.
Exceptional verbal and written communication skills; exceptional proofing and editing skills.
Experience leading and managing high functioning teams
Doctor of Medicine (MD), Doctor of Nursing Practice (DNP), or Advanced Practice Professional (NP, PA, CNM).
5+ years of administrative leadership experience in a multi-site health care system and/or community health center.
KNOWLEDGE, SKILLS AND ABILITIES:
Influential, articulate, and accomplished communicator with the ability to communicate with clarity, urgency, and power to diverse internal and external audiences including board and staff members, communities of color, business, policymakers, philanthropic investors, and social sector leaders.
Ability to manage both strategic and tactical responsibilities, complete complex tasks, and deliver on a timely basis
Strong organizational and project management skills
Demonstrated event marketing and media relations experience
Decision Making and Problem Solving
Weighs all facts before making a decision and willing to take action within limits.
Consults with superiors before taking action. Digests relevant information.
Anticipates and prevents problems and mediates any issues.
Demonstrated racial equity and inclusion competencies
Has an understanding of historical events that impact how diverse communities access healthcare.
Uses sound logic and factual information to analyze situations, and can withhold personal feelings and politics when making decisions.
Knows when and how to find information relevant to circumstances.
Oral and Written Communication
Is effective in one-on-one and group situations with culturally diverse individuals.
Can listen and respond appropriately discussing matters.
Provides professional responses to internal patients and external vendors.
High emotional intelligence and the ability to inspire trust and confidence.
Flexibility and Dependability
Performs effectively when faced with varying operating conditions.
Punctual, attentive and accepts responsibility for all duties assigned.
Can adjust quickly to changing environments and demanding situations.
HOW TO APPLY Interested candidates should submit a cover letter, resume, and salary expectations no later than 9:00 pm on Wednesday, September 30, 2020. You can apply in a variety of ways: