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Under the direction of the Chief Operating Officer, Ambulatory Services, the Director of Regional Operations, South Cluster is a key member of the Ambulatory Service leadership team. As such is key to fulfilling the mission of the Patient-Centered Medical Home model. This position is responsible for the implementation of operational policies and procedures ensuring an efficient and positive care experience for the patient population. Working closely with Outpatient leadership, the Director is responsible for building effective partnerships and promoting collaborative relationships within the health centers, and throughout the community
The Director will facilitate, direct, and coordinate activities and programs designed to improve patient access to care that is patient centered, coordinated, high quality and cost effective care delivery system.
Master’s degree from accredited institution in Healthcare Administration or a related field preparing a candidate for administrative leadership within a clinical setting
Seven (7) years’ experience in progressive management roles
Five (5) years of experience in a health care administrative capacity
Prior relevant experience in an ambulatory health care or community clinic,
Thorough knowledge of legal, regulatory, ethical, managerial, organizational requirements, principles and standards of care for hospitals and healthcare systems
Extensive experience working with physicians, nurses, technicians, and other clinicians
Prior experience in a team environment, preferably having lead team based training initiatives
Proficiency in Microsoft Office products (Word, Excel, PowerPoint, Access)
Course work in Healthcare administration, medical office management
Demonstrated experience with Electronic medical record
Experience with practice billing
Experience with managed care environment
Prior work experience in a union environment
General Administrative Responsibilities
Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals
Participate in collective bargaining negotiations, caucus discussions and working meetings
Document, recommend and effectuate discipline at all levels
Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements
Initiate, authorize and complete disciplinary action pursuant to CCH system rules, policies, procedures and provision of applicable collective bargaining agreements
Direct and effectuate CCH management policies and practices
Access and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements
Contribute to the management of CCH staff and CCH’ systemic development and success
Discuss and develop CCH system policy and procedure
Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary; hire, transfer, suspend, layoff, recall, promote, discharge, assign, direct or discipline employees pursuant to applicable Collective Bargaining Agreements
Work with Labor Relations to discern past practice when necessary
Administrative Practices and Site Operations
Assures implementation of system-wide and regional strategic initiatives and policies
Participates in formulating clinical policies, setting management objectives, and developing and evaluating programs, systems and services
Actively participates in community activities that promote the facility's mission, philosophy, and values
Develops and maintains collaborative relationships between the Health Center and community based organizations
Creates a positive work environment for employees including the consistent application of personnel policies and procedures
Contributes to the development of a workplace Culture of Safety for patient, staff and visitors
Maximizes patient access and by creating efficient workflow and scheduling that support the patient center medical home model care delivery
Provides leadership and direction to site operations leaders/managers. Ensures adherence to administrative policies, practices, and procedures for the assigned clinic or clinics
Promotes collaboration while working to achieve collective outcomes; is inclusive of peers &/or key stakeholders when making decisions that affect operations
In cooperation with leadership team, Director establishes performance goals for staff and conducts performance reviews on a scheduled basis
Oversee budget for area of responsibility and provides guidelines for staff. Works with site managers for staffing, office supplies, equipment maintenance costs and related operating expenses
Monitors all financial operations to ensure the facility utilizes its resources in a fiscally responsible manner. Authorizes purchases, distributions, contracts and other transactions within limits established
Establishes billing practice oversight and monitors compliance with billing procedures according to CCHHS billing practices
Maintains confidentiality of all site administrative/office personnel records and personnel actions. Has knowledge of all employee labor disputes and grievances. Acts as management representative for any employee complaint or grievance
Demonstrates discretion and maintains confidentiality regarding all patients’ medical and financial records
Ensures strict compliance with all Federal and State regulatory and accrediting bodies (Illinois Department of Human Services, Medicare, OSHA, HIPPA, CLIA etc.)
Coordinates and integrates all operations including: Clinical services and related resource allocation; Patient concerns and complaints; HR and Labor issues; Contracted Services; Information Technology; Patient Transportation
Other related duties as required for the efficient operation and performance reporting.
Reports to the Chief Operating Officer, Ambulatory Services
Knowledge, Skills, Abilities and Other Characteristics
Demonstrate the ability to work effectively with a diverse set of employees and with multiple disciplines in both clinic and administrative settings
Has a strong performance orientation and skillful strategic thinking. Establishes clear expectations, and continuously measures performance. Maintains focus on priorities
Proactively meets challenges and achieves solutions through collaboration
Demonstrate the ability to analyze health care operations and make creative improvements
Demonstrated ability to work in a team based environment, and to lead and motivate teams
Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Deferred Compensation Program
Paid Holidays, Vacation, and Sick Time
You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
100% Tuition Reimbursement for nursing-related programs
*Degrees awarded outside the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.
*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
*CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring uponor because of any political reason or factor.
COOK COUNTY HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER
ABOUT COOK COUNTY HEALTH (CCH)
The Cook County Health’s mission is to deliver integrated health services with dignity and respect regardless of a patient’s ability to pay; foster partnerships with other health providers and communities to enhance the health of the public; and advocate for policies that promote the physical, mental and social wellbeing of the people of Cook County.
CCH is comprised of two hospitals, John H. Stroger, Jr. Hospital and Provident Hospital, a robust network of more than a dozen community health centers, the Ruth M. Rothstein CORE Center, the Community Triage Center, the Cook County Department of Public Health, Cermak Health Services, which provides health care to individuals at the Cook County Jail and the Juvenile Temporary Detention Center, and CountyCare, a Medicaid managed care health plan.
The system cares for more than 300,000 patients each year and its physicians are experts in their fields, committed to providing their patients with comprehensive, compassionate and cutting-edge care. Today, CCH is transforming the provision of health care in Cook County by promoting community-based primary and preventive care, growing an innovative, ...collaborative health plan and enhancing the patient experience.
COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER